Privacy Policy

Your privacy and data security are our highest priorities

Last Updated: January 1, 2024

At Glacier Flare Quest Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

Personal Information

  • Name, address, phone number, and email address
  • Payment and billing information
  • Passport or identification details for international guests
  • Reservation preferences and special requests
  • Loyalty program information

Automatically Collected Information

  • IP address and device information
  • Website usage data and cookies
  • Location data when using our mobile services
  • Communication preferences

How We Use Your Information

Reservation Management

Processing bookings, managing your stay, and providing personalized services.

Communication

Sending confirmation emails, updates, and promotional offers (with your consent).

Service Improvement

Analyzing data to enhance our facilities and guest experience.

Legal Compliance

Meeting regulatory requirements and protecting our legitimate interests.

Information Sharing

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: Trusted partners who help us operate our hotel (payment processors, booking platforms)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to share information

Data Security

Encryption

All sensitive data is encrypted using industry-standard protocols.

Secure Servers

Data is stored on secure servers with restricted access.

Staff Training

Regular privacy and security training for all employees.

Your Rights

Under Canadian privacy laws, you have the following rights:

  • Access your personal information
  • Request corrections to inaccurate data
  • Request deletion of your information
  • Opt-out of marketing communications
  • Request data portability
  • Withdraw consent at any time

Cookies Policy

We use cookies to enhance your browsing experience and provide personalized services:

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us analyze website usage
  • Marketing Cookies: Used for targeted advertising (with your consent)

You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Reservation data: 7 years for tax and legal compliance
  • Marketing preferences: Until you opt-out
  • Website analytics: 26 months
  • Payment information: As required by financial regulations

Privacy Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Privacy Officer

Glacier Flare Quest Hotel

Address:

1250 Whistler Village Boulevard
Whistler, BC V8E 0M5
Canada

Phone:

+1 (604) 555-0147

Email:

privacy@glacierflarequest.info

Response Time:

We respond to privacy requests within 30 days

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

  • Email notification to registered guests
  • Website banner announcements
  • Updated "Last Modified" date at the top of this policy

Your continued use of our services after such modifications constitutes acceptance of the updated policy.

Contact Us Return Home